Scranton Primary Health Care Center, Inc.

Maria Vargas 4 months ago

I highly recommend Dr. Galvao and his entire staff. From the moment you walk in, everyone makes you feel welcomed and cared for. They truly go above and beyond for the Hispanic community, creating a comfortable and respectful environment for all patients. A special thank you to Nurse Nancy, Karine, and Katherine for their kindness, professionalism, and exceptional care. Their compassion and attention to patients make every visit a positive experience. I’m very grateful for the outstanding care I have received here.

Jennifer Mendez 4 months ago

Nurse Roseann is overly rude. Every time I call regarding my child, I have to correct her . I am sure she sees the information on her chart and knows her gender. Every time she is corrected she gets overly rude and speaks to you in a sarcastic tone. Horrible service coming from a “nurse”.

Alex Moiseenko 6 months ago

Horrible service, the way they treat pregnant women and tjose after delivery is dosgusting. Obgyn Heidi Moshers office dropped multiple phone calls, dos not send medical records to hospital and lied than have attitude when administering vaccinees that were given, as well as spreading diseases when people are sick not caring about patients, please go elsewhere for your prenatal, obgyn or any medical needs, the review speak for themselves

strawberry milkk 8 months ago

There is a reason this clinic is rated 3 stars... If I had another option, I would've picked a long time ago. Every time I call, someone's either not at the phone right now or it's a lunch hour. Whenever they call back, if ever, it's always to a guardian/emergency contact, not mine! For the past few days I've been calling just to switch cvs locations for my prescription. I'm past my deadline now and still no one is at the desk?? Any time I go in for a check up, someone is always at that desk. I'm not in dire need of my prescription right now but I'll obviously need to schedule a pick up in the near future.. So if this establishment is doing more than pretending to type/read at their desk all day, then just answer your patients' calls !

Jayla 8 months ago

My family has had ongoing issues with this primary care office involving my son’s appointments. Months ago we updated our phone number and clearly asked staff to use the new number. Despite this, the office repeatedly continued calling the old number. I have voicemail proof of this. Different staff members kept rescheduling appointments without properly documenting them, then later claimed we “missed” three appointments, which is not true. These were office errors. When I called to address this, a staff member who was not even responsible for scheduling confronted me, denied the wrong-number calls despite evidence, and spoke in an unprofessional and pressuring manner. When I asked for an office manager, the call was disconnected. Management eventually apologized for staff behavior, but did not initially take accountability for the repeated scheduling mistakes that impacted my child’s care. As parents, we do everything we can for our son. Being blamed for administrative failures was hurtful and unacceptable. Medical offices should take communication and documentation seriously, especially when it involves children